Food and grocery delivery service providers in the Philippines are part of essential industries. They are mostly motorcycle riders the government allows to work under ECQ quarantine restrictions. However, as the demand for delivery services rises, fake booking cases also increase in the Philippines. This situation begs for protection for delivery riders.
Last year, Hon. Alfredo Gardin Jr. introduced House Bill No. 6958, or the Act Providing Protection to Individuals Engaged in the Food and Grocery Delivery Services, to Philippine Congress. More importantly, the bill seeks to protect delivery riders’ interests from flakers and fake customers, mainly because the usual type of transaction is COD or cash on delivery.
Some Sort of Identity Theft
Earlier this month, a flaker duped a group of delivery riders into delivering food items in Quezon City to another person who didn’t order them. The incident went viral online.
The total amount reached around Php15,000 that night alone. Meanwhile, GMA News reported that it wasn’t the first time it happened to the person. Flakers also used the victim’s other family members’ names in fraudulent delivery transactions. The affected already reported the incidents to the barangay office and local police. Zandro Nonanto, who uploaded the viral Facebook video, shared that the victim still receives fake orders. His videos and fake booking stories help increase both riders’ and sellers’ awareness. For now, their neighbors help buy the items that also include gadgets to reimburse the riders.
Suggestions and Advice from Delivery Riders To Thwart Fake Booking
The previous month, a delivery service provider and YouTuber, LanlanTV, posted a video that gives opinions and suggestions on avoiding fake bookings and scams through the delivery apps. According to him, since customers are only asked to provide a few details to book deliveries. They should be required to have GCash or a virtual wallet to pay for their orders, so riders won’t have to shell out their own money and, in the process, secure the transaction. Moreover, if a COD is canceled, the courier companies should shoulder the customer’s refund if a rider doesn’t deliver the goods. He argued that the companies have their riders’ documents like their license; thus, they would know how to reach their employees should they make dishonest moves.
Jawo Motovlog, a part-time Grab rider who also does Grabfood Vlogs, published a video last year that shows essential tips to avoid fake bookings. He said riders should confirm their customers’ locations if they don’t have them in their details before proceeding with the transaction.
Prevent Fake Booking With SIM Card Registration
The problem with fake bookings is that malicious phone users use prepaid SIM cards to perform their evil deeds. If we had everyone’s SIM card registered, we could prevent fake bookings more efficiently with technology.
Early this year, Philippine Sen. Sherwin Gatchalian has decided to push Senate Bill No. 176 or the proposed SIM Card Registration Act again. The bill requires end-users of prepaid SIM cards to register with valid ID and photos when purchasing prepaid SIM cards.